Terms & Conditions (Store Policies)

Terms & Conditions (Store Policies):

All items are recorded inside and out before shipping for Xoxofitz’s protection.

RETURNS:

Please note all sales made are final. No returns/refunds or exchanges. If there is an issue with your order or delivery please contact us at xoxofitz@gmail.com.

Please ensure you’ve carefully reviewed the dress measurements and recommended fit details in the description before making your purchase, so you can feel confident it will fit beautifully upon arrival.

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• All items are vintage, preloved, secondhand and some are brand new with tags so they will have small signs of wear unless stated otherwise. The condition will be stated in the description or shown in the photos.

 * International orders may have custom fees/duties for handling your order. This has nothing to do with xoxofitz and it is not included in the order total at checkout. Duties and custom fees vary with each country and it is the buyer’s responsibility to understand the fees charged from their country’s customs. If the buyer refuses to pay the taxes/customs and abandon the order a refund will not be provided. *

• All items are sent insured and tracked.

• If you purchase a product from our store that has no modelled images, you are not eligible for a refund if an item fits differently to how you have envisioned it to fit. Please contact us to model a product you’d like and we’ll provide as image either on a mannequin or on a model (person).

• We not liable for items damaged/lost during transit. Please open a claim with the shipping company. 

• If any circumstance a refund is due, we do not refund shipping.

• No refunds if you have missed the delivery, if it is returned back to us, you will need to pay for a redelivery.

• We are not responsible for delays.

• We try to put all flaws in the description or photos & if we miss some it’s not intended, unless it’s a big flaw missed no partial refunds or returns will be issued.

Please consider that DPD, Royal Mail & DHL do not ship to P.O. boxes. If you have placed an order using a P.O. box as your shipping address, we will contact you via e-mail to get a residential address to ship to instead.

By placing an order, you confirm that you have read and agree to xoxofitz’s policies.

Thank you for shopping with xoxofitz! ♥️